shipping & orders
Once your order is processed, you receive an email with your tracking number. Click the number to follow your package. If the link does not work, you can also go here. Enter your order number and email, or your tracking number, and you will see every step of your shipment.
Shipping is free anywhere in the 48 contiguous states. At this time we do not ship to Alaska, Hawaii, US territories, PO boxes outside the contiguous states, or international addresses.
If your order includes several items, they may ship separately depending on stock levels and which warehouse they ship from.
In that case, you receive an email with a tracking number for each package. These emails may arrive a few days apart.
Orders are prepared and shipped within 1 to 2 business days after you receive your order confirmation email, as long as the item is in stock.
Business days are Monday through Friday, excluding public holidays.
Orders placed on a weekend or holiday begin processing the next business day.
Estimated delivery within the contiguous United States is 5 to 9 business days. This is an estimate and may vary depending on logistics, the carrier, peak periods, or circumstances beyond My Onesie’s control.
We do everything we can to get your order to you as quickly as possible. To learn more, see our Shipping Policy.
PRODUCT
We recommend using the size chart on each product page. Your height is the most reliable guide. If you are between two sizes, size up.
They’re made to keep you warm on the couch through fall and winter, so yes, they’re cozy. The relaxed fit lets air move around, though, so you won’t get that stuffy feeling you get from tight pajamas. Most customers start reaching for theirs as soon as the weather turns.
Depending on the style, our onesies are made from either flannel or fleece (brushed polyester). These fabrics are chosen for their soft feel and their resistance to pilling. They are not scratchy and work well for sensitive skin.
The zipper or button closure opens far enough to get undressed quickly and easily. Some styles also have a zipper in the back, which makes bathroom trips even easier. When a style has one, you can see it in the product photos.
Machine wash cold on the gentle cycle. Turn them inside out and toss them in a mesh laundry bag to protect the hood. Skip the dryer and the iron. They air-dry fast and fluff right back up on their own.
Yes, every onesie we sell is unisex. The roomy cut works for men and women alike, our kids’ styles fit girls and boys just the same, and our baby sizes are cut the same way for everyone. Just check the size chart to find your fit.
Cancellations & Returns
Yes, as long as your order has not shipped yet.
Orders are usually processed within 24 to 48 hours of payment. We leave a short window so you can still swap an item or update your address.
If you need a change, email us at contact@my-onesie.com.
Yes, as long as your order has not shipped yet.
If that is the case, email us at contact@my-onesie.com.
Yes, as long as the item is unused, in its original packaging, and in resalable condition.
You have 30 days from delivery to request a return.
To start a return, contact our customer service team at contact@my-onesie.com.
To learn more, see our Refund & Returns Policy.
Payment & Security
Your security is our priority: our store offers only secure, trusted payment methods. We accept credit cards and debit cards.
The payment gateway used by our store is Stripe, the global market leader.
Your banking details and card information are never shared with us. All payments are protected by our payment processor’s SSL/TLS encryption.
Yes. The “https” in our store’s URLs shows that our site is secure. HTTPS is the version of HTTP secured by SSL/TLS protocols, and it is what online stores use to protect financial transactions. As an online retailer, we know this protection is essential today. It is the best way to keep your data safe from hackers and identity theft.
You can see it in your browser: a lock icon appears in the address bar, next to the “s” in “https” that stands for secure.
To learn more, see our Privacy Policy.
Other Questions
We make shopping as easy as possible. Ordering on our site takes just a few steps:
- 1. Choose the product or products you want.
- 2. Click “Add to Cart.”
- 3. Click the cart icon in the top right to check out.
- 4. Enter your details, then complete your payment.
- 5. You can also create an account to make the process even faster.
You can also create an account to check out faster next time.
No. Other than in special cases, only one discount code can be used per order.
If you would like to place a bulk order, email our team at contact@my-onesie.com.
Contact
For anything not covered here, email our customer support team at contact@my-onesie.com or call +1 302 546 6002. Our team is available 7 days a week.